CHUCK – Can you tell us a little about InterContinental and your involvement with USA Casino and New York Casino?
SHAUN – InterContinental Casinos is the trading name of ServiceNet Ltd, and is the gaming arm of an international investment group based in Switzerland and Antigua. I am the company Vice President General Manager of International Operations and my role, in addition to ongoing business development strategies, is to broaden our player base from within the South East Asia Pacific regions.
What do you think makes your casinos successful? Is it the software?
Obviously having good software is important but so is our 24-hour customer support and our commitment to giving our players a fair deal. And, of course, having a well-rounded team of professionals to manage and develop the business, as InterContinental does, is, in my view, equally important to ensuring a successful operation.
I had a sneak preview of your new multi-player games and they look absolutely sensational. When do you expect to have them up and running?
This new software will be the benchmark for other online casinos to follow, and will be available within the next few weeks.
What are the most popular games at USA and New York?
Currently blackjack, roulette and slots.
I hear from a lot of Internet gamblers and many are skeptical about the fairness of Internet casinos. How do you win over their trust?
We ensure that our payments to winners are done as efficiently and as quickly as possible. We pay close attention to the timely answering of questions and queries from our players. We feel it is important to be as open and honest with our players as we possibly can, even to the extent of meeting with them personally to discuss their problems whenever a business trip to …